Refund policy

Thank you for shopping with Digma! We are dedicated to supporting the our volleyball team. Every purchase directly contributes to their success and is greatly appreciated.

Please read our Return & Refund Policy carefully before making a purchase. By placing an order with Digma, you agree to the terms outlined below.

Our Policy on Returns & Refunds

As each item sold at Digma is a custom-made, print-on-demand product, all sales are final.

We do not accept returns, exchanges, or offer refunds once an order has been placed and confirmed. This policy is in place because:

  • Custom Production: Each shirt is uniquely created for you upon order placement. We do not hold inventory, and once an item is produced, it cannot be restocked or resold.

Exceptions to Our Policy (Damaged or Incorrect Items Only)

Your satisfaction is important to us. While we do not offer returns or refunds for buyer's remorse or incorrect size selection, we stand behind the quality of our production partner's work.

An exception to our "all sales are final" policy will only be considered in the following rare circumstances:

  • Defective Product: The item arrives damaged, has a manufacturing error, or print quality issues.

  • Incorrect Item Received: You received an item that is different from what you ordered (e.g., wrong design, wrong size, or wrong color, based on your original order details).

How to Report an Issue (Defective or Incorrect Item):

If you receive a defective or incorrect item, you must contact us within 7 days of the delivery date. To help us resolve the issue efficiently, please provide the following:

  1. Your Order Number.

  2. A clear description of the problem.

  3. High-quality photos or a short video clearly showing the defect or incorrect item. Please include photos of the packaging if it was also damaged.

Upon reviewing your claim and provided evidence, if we confirm that the item is defective or incorrect due to our error or our production partner's error, we will arrange for a replacement of the original item at no additional cost to you. We may require the defective or incorrect item to be returned at our expense before a replacement is sent.

Important Notes for Customers:

  • Sizing: Please refer to the size charts provided on each product page before making your selection. We cannot offer refunds or exchanges for sizing issues, as each shirt is custom-made. If you have questions about sizing, please contact us before ordering.

  • Color Discrepancies: Please note that product colors may appear slightly different in person compared to how they are displayed on your screen due to variations in monitor settings. These minor differences do not qualify for a return or refund.

  • Shipping Issues: We are not responsible for orders lost or stolen after they have been confirmed as delivered to the address provided by the customer. Please ensure your shipping address is accurate and secure.

  • Order Cancellation: Once an order is placed, it immediately enters our production process. Therefore, we are unable to cancel or modify orders after they have been submitted.